Telephone Conversation Practice

In this activity, you will record your part of three telephone conversations.  Listen to the Receptionist.  Then listen to "You."  Now follow your teacher's instructions for recording "You."

First Conversation:

Receptionist:      Hello, this is Doctor Chavez’s Office.
 

You:                    Hello, this is ______________, and I would like to schedule an appointment for my son to see Dr. Chavez.
 

R:                        Has your son seen Dr. Chavez before?
 

YOU:                  Yes, he has.
 

R:                        What seems to be the problem with your son?
 

YOU:                  He has a fever and he cannot keep food down.
 

R:                        I have openings at 9 AM on Thursday or in the afternoon on Friday.
 

YOU:                  I will take the 9 o'clock appointment.
 

R:                        OK.  I have you down for Thursday at 9 o'clock.  We will see you then.
 

YOU:                  Thank you.  Good bye.
 

R:                        Good bye.

Second Conversation:

Receptionist:        Hello, this is the Auto Care Center.  How may I help you?

You:                    Hello.  This is _____________ and I would like to make an appointment to have my brakes checked.

R:                        What type of car do you have?

YOU:                  It’s a 2000 Ford Taurus.

R:                        How many miles do you have on it?

YOU:                  65,000 miles.

R:                        When would you like to bring it in?  In the morning or the afternoon?

YOU:                  Wednesday morning would be good for me.

R:                        We do not have any openings then.  Would Thursday at 10:30 work for you?

YOU:                  Yes, that would be fine.

R:                        May I have your name and a phone number where I could reach you?

YOU:                  My name is __________________ and the phone number is _______________.

R:                        Okay.  We’ll see you on Thursday at 10:30.  Is there anything else?

YOU:                  No.  Thank you.

R:                        Good bye.

YOU:                  Good bye.

Third Conversation

Answering Machine: 

                           Hello.  You have reached the dental office of Dr. Martha Chavez.  We are unable to answer the phone right now, but if you would leave a detailed message, we will phone you back as soon as possible.